FAQs

Q: Are we really locked in?

A: Yes but, you are constantly monitored so if at any time you wish to leave for any reason, the door will be released. It is very safe.

Q: How many team players per room?

A: The minimum team size if 2 and the maximum is 6 participants.

Q: Are there any age restrictions?

A: The minimum age is 12 year olds but there must always be an adult involved in the game. There is no maximum age limit.

Q: Is it scary?

A: The rooms are not designed to be scary, they are themed for suspense.

Q: What is your Cancellation / Rebooking / No Show policy?

A: Cancellation made up until 48 hours prior to the booking will incur a 5% admin charge.For cancellations with less than 48 hours notice there will be no refund.

FOC re-bookings can be made once. Rebooking can be made up until 48 hours before the event.

In the event that an experience has to be cancelled by Great Escape UK,participants will be allowed to rebook, within 7 days, free of charge.

Q: How early do we need to arrive for our experience? / Late arrivals

A: Please arrive 15 minutes prior to your booking time for checkin.For arrivals who are more than 10 minutes late game time will be lost and no refund made.

Q: Can I take pictures?

A: No cameras / phones / personal devices or personal belongings are allowed in the room. Lockers are provided FOC in Reception. It is the responsibility of the participant to ensure that they are in possession of all their personal belongings following their experience. Great Escapes UK accepts no responsibility for private property whilst on our site.

Q: What do I need to bring on the day?

A: Please bring along a copy of your confirmation either email or on your phone.

Q: Do you do walk ins?

A: No as the operator will be in the process of overseeing the current game. Customers should not arrive on site expecting to participate in an experience if a booking has not been made. Please call 07716 572 802 to check for possible availability.

Q: Do you have wheelchair access?

A: Unfortunately not at this time.

Q: How do I pay?

A: Please book and pay online prior to your experience.

Q: What dates are available?

A: All experiences are offered subject to availability of dates. Booking should be made as far in advance as possible, especially during peak times. Participants should not make any travel or accommodation arrangements until they have received a booking confirmation email from Great Escape UK showing the date and time of the experience booked.

Q: Are there any situations where a customer would be refused?

A: Great Escape UK reserves the right to refuse an experience to persons suspected of being under the influence of alcohol or drugs and will not tolerate violent or abusive behaviour.

Q: Do you have insurance and risk assessments?

A: Great Escape UK holds a valid public liability insurance policy and risk assessments which are always available to view on site.

Q: What happens with lost property?

A: Property left on site will be kept for a period of 3 months, after which it will be disposed of in a manner that Great Escape UK see fit. This may include donation to charity.

In order for property to be reclaimed, Great Escape UK requires a detailed description of the item(s) and collected from the site.

Great Escape UK will mail reclaimed property back to the presumed owner upon receipt of the appropriate fees for postage and packaging (insurance in transit – only if requested in writing). All items are sent at owner’s risk.However,Great Escape UK accepts no liability should property be returned for any reasons to someone who is not the rightful owner, i.e: as a result of impersonation or identity fraud.

Q: Is there car parking?

A: Yes however, Great Escapes UK accepts no responsibility for private property whilst on site.

Great Escape UK is a new live interactive escape game located in Reading, Berkshire. If you enjoy riddles, puzzles, problem-solving and a challenge then our rooms are the event for you. Great Escape UK is open to groups and corporate teams alike, delivering a thrilling and exciting team challenge that is fun for all ages.